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VR Solutions Hungary Webshop
VR Solutions Hungary Webshop

Privacy Policy

Effective Date: June 4, 2025

Data Controller

Name: VR Solutions Hungary Kft.

Registered Office: 4034 Debrecen, Vágóhíd utca 2. 4. ép. 1. em. 117. ajtó

Mailing Address: 4034 Debrecen, Vágóhíd utca 2. 4. ép. 1. em. 117. ajtó

Registration Authority: Debrecen Regional Court

Company Registration Number: 09 09 034558

Tax Number: 32133910-2-09

Representative: Pankotai Zsolt

Phone Number: +36 70 977 4732

Email: hello@vrsolutions.hu

Website: https://vrsolutions.hu/

Bank Account Number: 12052712 01865986 00100002

Hosting Service Provider

Name: Forpsi Hungary Kft.

Registered Office: 1054 Budapest, Szabadság tér 6-9.

Contact: info@forpsi.hu

Website: www.forpsi.hu

Description of Data Processing Activities During Webshop Operation

This document contains all relevant data processing information related to the operation of the webshop in accordance with the European Union's General Data Protection Regulation 2016/679 (hereinafter: Regulation, GDPR) and Act CXII of 2011 (hereinafter: Info Act).

Information Regarding Cookie Usage

What is a Cookie?

The Data Controller uses so-called cookies during website visits. A cookie is an information package consisting of letters and numbers that our website sends to your browser to save certain settings, facilitate website usage, and help collect relevant statistical information about our visitors.

Some cookies do not contain personal information and are not suitable for individual user identification, while others contain individual identifiers - secret, randomly generated number sequences - stored by your device, ensuring your identifiability. The operational duration of individual cookies is described in their respective descriptions.

Legal Background and Basis for Cookies

We distinguish three types of cookies: essential cookies for operation (ensuring proper website functionality), statistical cookies, and marketing cookies.

The legal basis for data processing is your consent according to Article 6(1)(a) of the Regulation for statistical and marketing cookies, and legitimate interest according to Article 6(1)(f) of the Regulation for cookies necessary for website operation.

Main Characteristics of Cookies Used by the Website

Essential Operational Cookies

If you do not accept these cookies, certain functions may not be available to you.

Strictly Necessary Operational Cookies: These cookies are indispensable for website use and enable basic website functions. Without them, many site functions will be unavailable. These cookies' lifetime is limited to the session duration only.

  • employee_login_last_email: Stores email address during login until browser closure
  • Ealrm, ealem, ealpw: Provides permanent login. Lifetime: 180 days
  • come_from: Performs login redirection. Lifetime: 10 minutes
  • currency: Stores customer currency. Lifetime: 30 days

Barion Pixel Cookies: Barion Payment Zrt. uses cookies for fraud prevention when applying Barion payment solutions (ba_vid, ba_vid.xxx, and ba_sid cookies), which also process personal data (profiles). With Barion payment, the Seller can only provide payment through these cookies and cannot disable them.

Statistical Cookies

User Experience Enhancement Cookies: These cookies collect information about user website usage, such as which pages are visited most frequently or what error messages are received. These cookies do not collect visitor-identifying information, working with completely general, anonymous information. Data from these is used to improve website performance. These cookies' lifetime is limited to session duration only.

Cart Cookie: Records products placed in cart. Lifetime: 365 days

Marketing Cookies

predictionio: User identification cookie for personalized advertisement recommendations. Lifetime: 3 months

For more information about cookie deletion, visit:

  • Internet Explorer: http://windows.microsoft.com/en-us/internet-explorer/delete-manage-cookies#ie=ie-11
  • Firefox: https://support.mozilla.org/en-US/kb/cookies-information-websites-store-on-your-computer
  • Safari: https://support.apple.com/guide/safari/manage-cookies-and-website-data-sfri11471/mac
  • Chrome: https://support.google.com/chrome/answer/95647
  • Edge: https://support.microsoft.com/en-us/help/4027947/microsoft-edge-delete-cookies

Data Processed for Contract Conclusion and Performance

Multiple data processing cases may occur for contract conclusion and performance. We inform you that data processing related to complaint handling and warranty management only occurs if you exercise any of these rights.

If you do not purchase through the webshop but only visit it, marketing data processing provisions may apply if you provide marketing consent.

Contact Requests

When you contact us via email, contact form, or phone regarding a product. Pre-contact is not mandatory; you can order from the webshop anytime without it.

Processed Data: Data you provide during contact

Data Processing Duration: Only until contact conclusion

Legal Basis: Your voluntary consent provided through contact [Article 6(1)(a) processing]

Website Registration

Storing registration data allows the Data Controller to provide more convenient service (e.g., not needing to re-enter data for subsequent purchases). Registration is not a contract condition.

Processed Data: Name, address, phone number, email address, purchased product characteristics, purchase time

Data Processing Duration: Until consent withdrawal

Legal Basis: Your voluntary consent provided through registration [Article 6(1)(a) processing]

Order Processing

Order processing requires data processing activities for contract performance.

Processed Data: Name, address, phone number, email address, purchased product characteristics, order number, purchase time

If you placed an order in the webshop, data processing and data provision are essential for contract performance.

Data Processing Duration: 5 years according to civil law limitation period

Legal Basis: Contract performance [Article 6(1)(b) processing]

Invoice Issuance

The data processing occurs for issuing legally compliant invoices and fulfilling accounting document retention obligations. According to Accounting Act § 169(1)-(2), companies must retain accounting documents supporting bookkeeping directly and indirectly.

Processed Data: Name, address, email address, phone number

Data Processing Duration: Issued invoices must be retained for 8 years from issuance according to Accounting Act § 169(2)

Legal Basis: VAT Act 2007 CXXVII § 159(1) mandates invoice issuance, and Accounting Act 2000 C § 169(2) requires 8-year retention [Article 6(1)(c) processing]

Data Recipients for Goods Delivery

Recipient Name: GLS General Logistics Systems Hungary Package-Logistics Ltd.

Recipient Address: 2351 Alsónémedi, GLS Európa u. 2.

Recipient Phone: 06-29-88-67-00

Recipient Email: info@gls-hungary.com

Recipient Website: https://gls-group.eu/HU/hu/home

The courier service cooperates in delivering ordered goods based on contract with Data Controller. The courier service processes received personal data according to its privacy policy available on its website.

Warranty and Guarantee Claims Processing

Warranty and guarantee claims must be handled according to NGM Regulation 19/2014 (IV. 29.), which also determines how to process your claims.

Processed Data: According to NGM Regulation 19/2014 (IV. 29.), we must create a record of warranty or guarantee claims including: a) Your name, address, and consent statement for data processing b) Product name and purchase price from our contract c) Contract performance date d) Defect report date e) Defect description f) Rights you wish to exercise based on warranty/guarantee claims g) Resolution method or rejection reasoning

Data Processing Duration: Records must be retained for 3 years from creation and presented to authorities upon request

Legal Basis: NGM Regulation 19/2014 compliance [Article 6(1)(c) processing]

Other Consumer Protection Complaints

Data processing occurs for consumer protection complaint handling. If you filed a complaint, data processing and provision are essential.

Processed Data: Customer name, phone number, email address, complaint content

Data Processing Duration: Warranty complaints retained for 3 years per Consumer Protection Act

Legal Basis: Consumer Protection Act 1997 CLV § 17/A(7) requires 3-year complaint retention [Article 6(1)(c) processing]

Consent Verification Data

During registration, ordering, newsletter subscription, the IT system stores consent-related IT data for future verification.

Processed Data: Consent timestamp and affected IP address

Data Processing Duration: Stored until limitation period after data processing cessation for legal verification requirements

Legal Basis: Regulation Article 7(1) mandate [Article 6(1)(c) processing]

Marketing Data Processing

Newsletter-Related Data Processing

Data processing occurs for newsletter distribution.

Processed Data: Name, address, email address, phone number

Data Processing Duration: Until consent withdrawal

Legal Basis: Your voluntary consent provided through newsletter subscription [Article 6(1)(a) processing]

Personalized Advertisement Data Processing

Data processing occurs for sending advertisement content matching your interests.

Processed Data: Name, address, email address, phone number

Data Processing Duration: Until consent withdrawal

Legal Basis: Your voluntary, separate consent provided during data collection [Article 6(1)(a) processing]

Remarketing

Data processing as remarketing activity occurs through cookies.

Processed Data: Data processed by cookies specified in cookie information

Data Processing Duration: Individual cookie data storage duration, more information available at:

  • Google general cookie information: https://www.google.com/policies/technologies/types/
  • Google Analytics information: https://developers.google.com/analytics/devguides/collection/analyticsjs/cookie-usage?hl=en
  • Facebook information: https://www.facebook.com/ads/preferences/?entry_product=ad_settings_screen

Legal Basis: Your voluntary consent provided through website use [Article 6(1)(a) processing]

Competitions/Giveaways

Data processing occurs for competition/giveaway management.

Processed Data: Name, email address, phone number

Data Processing Duration: Data deleted after competition closure, except winner data retained 8 years per Accounting Act

Legal Basis: Your voluntary consent provided through website use [Article 6(1)(a) processing]

VR/AR Content Creation Processing

For custom VR/AR content requiring user images, videos, or other personal materials for application development.

Processed Data: Images, videos, voice recordings, or other personal content for VR/AR applications

Data Processing Duration: Content stored for one month, then automatically deleted

Legal Basis: Contract performance when customer provides own content [Article 6(1)(b)]. When customer provides third-party content, legitimate interest for order fulfillment [Article 6(1)(f)]

Personal Data Recipients

Personal Data Storage Processing

Data Processor Name: Forpsi Hungary Kft.

Data Processor Contact:

  • Name: Forpsi Hungary Kft.
  • Address: 1054 Budapest, Szabadság tér 6-9.
  • Contact: info@forpsi.hu
  • Website: www.forpsi.hu

The Data Processor performs personal data storage based on contract with Data Controller. Not authorized to access personal data.

Newsletter-Related Data Processing

Newsletter System Operator: Forpsi Hungary Kft.

  • Address: 1054 Budapest, Szabadság tér 6-9.
  • Email: info@forpsi.hu
  • Website: www.forpsi.hu

Data Processor cooperates in newsletter distribution based on contract with Data Controller. Processes affected name and email address as necessary for newsletter sending.

Invoicing-Related Data Processing

Data Processor Name: szamlazz.hu

  • Address: 1031 Budapest, Záhony utca 7/D.
  • Phone: +36-30-35-44-789
  • Email: info@szamlazz.hu
  • Website: https://www.szamlazz.hu/

Data Processor cooperates in accounting document management based on contract with Data Controller. Processes affected name and address as necessary for accounting records for the duration specified in Accounting Act § 169(2), then deletes.

Your Rights During Data Processing

During data processing, you have the following rights according to Regulation provisions:

  • Right to withdraw consent
  • Access to personal data and data processing information
  • Right to rectification
  • Right to restrict processing
  • Right to erasure
  • Right to object
  • Right to portability

Exercising your rights involves identification and necessary communication with Data Controller. Therefore, personal data provision will be required for identification (based only on data Data Controller already processes about you), and your data processing complaints will be available in Data Controller's email account within the timeframe specified for complaints in this notice.

Data processing complaints are answered within 30 days maximum.

Right to Withdraw Consent

You may withdraw consent for data processing anytime; in such cases, we delete provided data from our systems. Please note that for unfulfilled orders, withdrawal may prevent delivery completion. Additionally, for completed purchases, invoicing data cannot be deleted due to accounting requirements, and if you have outstanding debts, we may continue processing your data based on legitimate collection interests despite consent withdrawal.

Access to Personal Data

You have the right to receive feedback on whether personal data processing is ongoing, and if so, access to:

  • Processed personal data
  • Information about processing purposes, data categories, recipients, storage duration, your rights, supervisory authority complaint rights, data sources, and automated decision-making

Multiple information requests may incur reasonable cost compensation.

Right to Rectification

You have the right to request immediate correction of inaccurate personal data.

Right to Restrict Processing

You may request processing restriction when:

  • You dispute data accuracy (restriction during verification)
  • Processing is unlawful but you oppose deletion
  • Data Controller no longer needs data but you need it for legal claims
  • You object to processing pending verification of overriding legitimate grounds

Right to Erasure

You have the right to immediate data deletion when:

  • Data no longer needed for collection purpose
  • You withdraw consent with no other legal basis
  • You object to legitimate interest processing without overriding grounds
  • Data processed unlawfully
  • Legal obligation requires deletion

Erasure doesn't apply when processing is necessary for:

  • Freedom of expression and information
  • Legal compliance
  • Legal claim establishment, exercise, or defense

Right to Object

You may object to legitimate interest-based processing anytime. Data Controller must stop processing unless demonstrating overriding legitimate grounds.

For direct marketing, you may object anytime, and data cannot be processed further for this purpose.

Right to Portability

For automated processing or consent-based processing, you may request data in XML, JSON, or CSV format, and request direct transmission to another controller if technically feasible.

Automated Decision-Making

You have the right not to be subject to automated decision-making (including profiling) with legal or significant effects. Data Controller must implement appropriate measures protecting your rights, including human intervention rights.

Data Security Measures

Data Controller declares implementing appropriate security measures protecting personal data against unauthorized access, alteration, transmission, disclosure, deletion, destruction, accidental destruction, damage, and inaccessibility due to technology changes.

Legal Remedies

If you believe Data Controller violated data processing laws or failed to fulfill requests, you may initiate proceedings with the National Authority for Data Protection and Freedom of Information (address: 1363 Budapest, Pf. 9., email: ugyfelszolgalat@naih.hu, phones: +36 (30) 683-5969, +36 (30) 549-6838, +36 (1) 391 1400).

You may also file civil proceedings against Data Controller.

Privacy Policy Modifications

Data Controller reserves the right to modify this privacy policy without affecting processing purposes and legal basis. Using the website after modification effective date constitutes acceptance of the modified privacy policy.

For further processing beyond original collection purposes, Data Controller will inform you of processing purposes and relevant information before additional processing begins.

Last updated: June 4, 2025